GROUP* - the group to which the ticket is assigned and that is responsible for resolving it. The GROUP is notified of all ticket updates.
OWNER -
SITES - the NGI or ROC subgroup that is notified of the ticket and its update. The SITES field is only available if GROUP is NGI or ROC.
TICKET AREA - issue classification. For a description of values, see https://docs.egi.eu/internal/helpdesk/features/issue-type-values/.
STATE* -
PRIORITY* - ticket priority. For a description of values, see https://docs.egi.eu/internal/helpdesk/features/ticket-priority/. For the quality of support levels see https://docs.egi.eu/internal/helpdesk/features/quality-of-support-levels/.
AFFECTED VO -
TIME OF ISSUE -
NOTIFIED GROUPS / NOTIFIED USERS - recipients of a copy of the ticket update notification.
NOTIFICATION MODE - the frequency of ticket update notifications received by the ticket submitter. It does not affect values NOTIFIED GROUPS/NOTIFIED USERS/SUBSCRIBERS.
TAGS -
LINKS -
RELATED ANSWERS -
NOTIFICATIONS/SUBSCRIBE - button for quick user subscription to notifications about each ticket update. Quick subscription provides the same functionality as adding a user to the NOTIFIED USERS field.
* mandatory fields.